Operations Support Administrator

Role Purpose

To provide administrative support to the Redditch Office and support the wider company as required.

Key Accountabilities

• Meeting and greeting visitors to the office

• Arranging lunches and refreshments for client/internal meetings

• Set up and clear down of meeting rooms

• Manage meeting room booking requests/cancellations.

• Liaise with third parties regarding requirements for the Redditch office (e.g., building management, caterers, etc)

• Telephone/switchboard – first point of contact for calls to Broadstone, screening calls, forwarding calls, taking accurate messages and ensuring that they are passed on promptly

• Ensure all Broadstone posters are kept up to date in all meeting rooms and offices.

• Ensure meeting rooms remain tidy and presentable.

• Ensure all material within the offices and meeting rooms is on brand.

• Arrange Couriers

• Receive and distribute deliveries

• Dealing with post for Redditch and the wider Broadstone business as required

• Binding documents

• Maintain and order office supplies (including groceries, stationery and branded items)

• General administration assistance including maintaining systems regarding information, records, actionable and brought forward items as well as filing, maintaining spreadsheets, amending PDF’s etc.

• Payment requests

• Credit card reconciliation

• Maintain the Redditch office desk plan

• Assisting the wider office administration team

Technical Knowledge and Professional Qualifications

Key Skills

• Excellent client service / front of house skills

• Ability to prioritise workloads

• Excellent presentation

• Computer literate and capability of learning new skills and software

• Highly motivated and enthusiastic mind set

• Self-starter with a high service ethic

Required

• GCSE (or equivalent) Maths and English

Overarching Obligations

• Adhere to all relevant laws & regulations, and Broadstone Policies & Procedures

• Achieve a good standard of ethical behaviour, i.e. do the right thing at all times

• Comply with all relevant professional standards

• Comply with the FCA’s requirements in relation to Conduct Risk & Treating Customers Fairly

The company

The Broadstone Group is a leading, independent provider of specialist pensions, trustee, and employee benefits solutions to small to medium enterprises and large corporates.

At the heart of our business is a diverse team of specialist advisers, each with a unique knowledge base within their specific area. Our company structure and systems, finely-tuned over the years, enable our advisers to remain intricately linked to provide clients with coordinated, end-to-end solutions whenever required. This ethos is one that continually upholds good practice, encourages proactivity, and ultimately benefits our client’s bottom line.

Broadstone is a Living Wage Employer

We have been accredited as a Living Wage Employer. This means that we have made a living wage commitment to ensure that everyone working at Broadstone will receive at least a minimum hourly wage. Both rates are significantly higher than the government minimum for over 23s.

Our values

Client First

We aim to be the most customer service centric business in the sector. We put the interests and the needs of clients first.

Outcome Driven

We focus on achieving the best possible results. We use our experience and expertise to realise opportunities and deliver on objectives.

Collectively Confident

We challenge ourselves to embrace change and look to the future. We continuously improve by evolving to create, capture and realise new opportunities for our customers and colleagues.

Forward Thinking

We seek to build strong relationships through collaboration. We develop a recognition and understanding of each other to collectively achieve more from each other for the benefit of all.

The benefits

Total Reward package

We are proud of the total reward package that we offer to our employees. Our flexible benefits approach gives individuals the power to select the package that best suits their needs.

• Competitive salary
• 25 days holiday, plus bank holidays (with the option to buy more)
• Generous pension scheme
• Fully supported Study Programme
• Health cash plan (level 1)
• Life Assurance
• Group Income Protection
• Eye tests
• Social events
• Community volunteering days
• Employee Assistance Programme
• Health club discounts
• Give as you earn scheme*
• Personal Accident insurance*
• Travel insurance*
• Health Assessments*
• Dental insurance*
• Cycle to work scheme*
• Tech scheme*
• Critical illness*
• Cancer checks*
• The Green Car Scheme*
• Discounts on entertainment, cars, insurance, and much more

* Additional benefits which can be purchased by the employee.

Diversity & Inclusion

Diversity and inclusion is at the forefront of both our HR and wider business agenda. We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for delivering excellence. We’re committed to creating an inclusive environment for all employees.

Please contact us if you need any adjustments or changes made to help you find and apply for jobs with us.

Job Types: Full-time, Permanent

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Redditch: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Please confirm what your salary expectations are.

Work Location: One location

Reference ID: BROYQ880233