United Kingdom Corridor 🛡️ UK Work Eligibility 🏢 Company - Public

Account Manager - Buy Side (Hybrid - Flexible Options)

🏢 Broadridge • 📍 London, England • 🕒 Today

Salary Range

£110,000 - £110,000

£9,167 - £9,167 / mo

Verified Corporate Employer (UK Employment Corridor)

This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.

Transatlantic Cost of Living & Purchasing Power Benchmark

Verified Analytics

Location Base

London, England

Tier-1 UK Economic Zone

Est. Take-Home Pay

68% - 74% (After PAYE & NI)

Single tax filer baseline

Transatlantic Parity

1.0 GBP ≈ $1.28 USD Living Standard

Direct corporate benchmark

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Position Overview & Specifications

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Role Overview

The Account Manager will focus on retaining 100% of the client base and developing account plans based on a cross-Broadridge understanding of the client as well as identifying opportunities to drive new sales opportunities.

The individual in this role must have strong leadership and influencing skills and must partner closely with and look to influence business leaders and key decision makers both internal and with our clients organizations. Negotiation & communication skills and the ability to work successfully in a fast-paces environment are critical to this individual’s success.

Responsibilities

Client Relationship Management

Establish and maintain relationships with senior client executives
Cultivate relationships at a higher level than exist today
Build and foster additional relationships across all areas of the firm (Operations, IT, compliance, risk, etc. across all products traded)
Solidify existing relationship
Meet with client's senior management team on a regular basis to understand their business needs and to provide BR updates on our strategic initiatives
Ensure Broadridge is an integral part of any business decision
Communicate changes in the business environment at either the client or Broadridge to management at all levels where appropriate
Draft thorough client profiles for all accounts
Publish trip reports in a timely manner
Prepare / execute annual client strategic plans
Escalation on Client Projects
Visit clients on a regular basis to address all open projects, etc…

Product Sales (Value Added Products - VAP's)

Identify and close additional revenue opportunities within existing client base
Introduce new products and services to existing clients to increase their operational efficiency
Work with sales to produce and maintain a product sales pipeline (updated at least monthly according to agreed timeline)
Conduct and coordinate product presentations when/where necessary
Working with sales, negotiate pricing on product sales
Finalize all the appropriate documents in conjunction with Legal and Finance

Consultancy and Product Development Sales (Event-based)

Identify and close additional revenue opportunities within existing client base for consultancy and product development sales
Working with sales, produce and maintain a product sales pipeline (updated at least monthly according to agreed timeline)
Working with sales, negotiate pricing on such sales
Finalize all the appropriate documents in conjunction with Legal and Finance

Contract Negotiations

Renew all existing client agreements (prior to existing contract end date)
Conduct and coordinate negotiations on contact terms and conditions
Work with Finance and Legal on preparation of all pricing proposals and legal documents
Prepare and negotiate Service Level Agreements

Project Management Oversight

Understand client business initiatives and determine action plan (may be part of strategic plan)
Draft client commitment letter and ensure client cost approvals are obtained (signatures)
Facilitate the initial project kickoff and help obtain the proper resources to accomplish goal
Liaise with Client Service Management (CSM) and/or Project Management to oversee the project to ensure BR meets/exceeds all key milestones and expectations
Conduct and coordinate both internal and client update sessions

Focus Groups

Manage all aspects of the regular Focus Group Agenda
Organize compelling, well thought out topics w/ guest speakers and interactive sessions to keep the meeting strategic in nature with limited tactical times.
Logistics (location, gifts, meals/breaks, after meeting affair, etc...)
Presentations (hard copies and visual)
Follow-up action items w/ monthly client update

Contribute to the Client Satisfaction Surveys process

Work with Client Service Management team to review survey results with the client
Contribute to action plans / Review action plans with client where applicable
Monitor performance and update plan to ensure all tasks have been accomplished

Metrics

Review metrics w/ client on a monthly basis, where appropriate
Suggest modifications to metrics as needed to address the changing conditions
Contribute to action plans (part of survey action plans) to remedy poor performing areas with updates monthly on current status

Qualifications:

Degree-level
Have a minimum 5 years of Account Management experience within the Financial Services Industry (buy-side)
Have a strong understanding of the buy-side market
Have the ability to build trusting relationships
Be able to communicate and influence
Exceed client expectations

We are made up of high-performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you’ll be assigned to a Broadridge office and given the flexibility to work remote.

#LI-Hybrid
#LI-AC1