Customer Service Support

What you need to know about the role

Working within this Customer Services Support role you will be part of the team responsible for executing the Customer Services Strategy. The purpose of the role is to support the Customer Service Department with all aspects of administration regarding compliance. You will also provide and validate data and information about all customer orders to maximise customer satisfaction.

You will take process orders through the British Steel systems, including pricing, acknowledgements, status reports and credit limit ensuring that activities are carried out promptly, accurately and in line with approved departmental and company procedures, prioritising where needed.

You will provide administration support to the Customer Services Representative’s to enable the daily management of key operational tasks between the customer and British Steel.

What we need to know about you

We’re looking for an excellent communicator who has the ability to work well within teams and, in addition, has the ability to follow procedures, aid in the documentation of order entry processes and suggest improvements where appropriate.

Ideally, you will be educated to GCSE level standard (or equivalent), particularly in Maths and English, or have experience in a similar role and possess good IT skills. Good organisation skills, with the ability to handle detail and work accurately to deadlines is important. Knowledge of manufacturing/commercial order systems and processes is desirable.

You need to be an enthusiastic and self-motivated individual able to anticipate potential problems and implement preventative actions.

What we can offer you

We offer a comprehensive package of benefits to our people. Whatever your stage in life, you'll find a range of benefits to complement your work-life balance. The benefits you'll enjoy will include:

· Entry into our defined contribution company pension scheme

· Up to 35 days annual leave (including bank holidays)

· A comprehensive Company sick pay scheme

· A range of family friendly options and benefits

· Medical coverage and much, much more!

We know our employees are our greatest asset and alongside the great benefits packages we offer, we continue to invest in their careers by providing a range of training and career progression opportunities up to and including Senior Management level.

What you need to know about us

British Steel continues to transform as a business under the ownership of Jingye Group and we’re looking for passionate, hard-working, ambitious and dedicated people who want to be part of our journey.

We are a world leader in the production of steel – producing over 2.8 million tonnes of it every year. Our steel is, and continues to be, fundamental in creating iconic, awe-inspiring structures around the world. It helps people travel, work, eat and socialise every day. More importantly it also helps keep us safe.

British Steel is an armed forces friendly company and we actively encourage applications from ex-Armed Forces Personnel, Reservists, Armed Forces Veterans and military spouses/partners.

For more information about us and our journey please visit – www.britishsteel.co.uk

Job Type: Full-time

Salary: £20,000.00 per year

Benefits:

• Additional leave
• Company pension
• Life insurance
• Private medical insurance
• Sick pay

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Saltburn-by-the-Sea, TS13: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (required)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person

Reference ID: REQ0594