Refugee Support - Admin Volunteer (Sheffield - Q2-35)

Do you want to make a difference to the lives of refugees, asylum seekers and vulnerable migrants? You could help them to draw on their own strengths to cope with crisis and to rebuild their lives. The British Red Cross is a volunteer led organisation and the UK’s largest independent provider of services and support for refugees and people seeking asylum. Our Refugee Support Admin volunteers help the team as they support refugees, asylum seekers and vulnerable migrants, to adjust to life in a new country and to access the help they need. ## In this role, you will be based at our office in Sheffield (S9 2RX) ## **We would like you to:** - Volunteer on Tuesdays and/or Thursdays (from 10:00 until 14:00) - Volunteer for a minimum of 12 months - Have strong IT skills - Experience of using databases is desirable ## **We’re sorry but due to the nature of this role, we cannot accept applications from 16 and 17 year olds. Please check our website for more opportunities in your area.** ## **We would be particularly interested to hear from you if you are (or have been) an asylum seeker or refugee.** ## Diversity is something we celebrate, and we want you to be able to bring your authentic self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness. **Health and Safety Statement** We take an individual approach to ensuring your safety. We may ask you to complete a simple risk assessment. We will also have a conversation with you to discuss and identify any adjustments you may need. If you have any questions before applying, please contact us at volunteerrecruitment@redcross.org.uk
Why we want you: Are you passionate about supporting people in crisis? We are looking for enthusiastic Admin volunteers who enjoy being part of a supportive team. You will be friendly and welcoming, and keen to get involved with our diverse activities face to face or remotely. Our Admin volunteers support the team with maintaining records of our work to a high level of accuracy and attention to detail. As an Admin volunteer you will help to make people feel comfortable and engaged with the service we provide, whether in person or over the telephone. This is a time that can be particularly distressing for them, we aim to ease the process of adjusting to life in a new country through our support.

• Tasks: Help staff to set up activities
  
  Answer the phone, dealing with new enquiries and taking details
  
  Escalate any safeguarding concerns
  
  Other admin tasks e.g. creating information packs or updating local information
  
  Helping to keep our databases accurate

• Skills: Strong communication skills and empathetic about the situation and needs of refugees, asylum seekers & vulnerable migrants
  
  Able to volunteer in a multicultural environment
  
  Experience with using databases would be helpful, but we will provide full training
  
  Speak English; knowledge of another language would be helpful (particularly one used in the current local refugee population)
  
  Keep the people we support at the heart of what you do

• Benefits: Meet new people and be part of a supportive and inclusive team
  
  A great opportunity to develop your existing skills and gain new ones
  
  All training and induction for the role (there is no charge for training)
  
  Reasonable pre-agreed travel expenses for the role
  
  An opportunity to be part of the world’s largest humanitarian organisation and the knowledge that you are making a difference to people’s lives