Customer Advisor

About the opportunity

Supporting our online order picking in store can be very busy, so we’ll provide you with all the training and support you need to help you be at your best. No two days are the same; you could be working in our back shop helping to run our stock room or you could be helping our online busby processing or preparing boots.com orders. Whatever it is we always aim to make the best use of your talents and some of the activities that you could be doing includes:

• Processing and preparing online customer orders to a high standard using a handheld device
• Obtaining the relevant information required for packing & dispatching of orders
• Locating all the required goods in areas across the store
• Supporting the store’s day to day operational activities
• Working as a team to solve any issues quickly, being able to adapt to what can be a changing environment
• Supporting with store deliveries to enable availability of stock for both customers and online orders

About you

Full training is provided for this role but it would be great if you had the following skills:

• Strong communication and listening skills
• Great organisation skills
• A passion for providing Customer care
• Be able to work as part of a team, supporting your colleagues and helping to deliver the daily activities
• Strong attention to detail
• Comfortable using handheld mobile devices to support this processing online orders

Benefits

We have a great range of benefits* that go beyond salary and offer flexibility to suit you:

• Generous staff discount (with enhanced discounts for Boots brands, Boots Opticians and Boots Hearingcare)
• Competitive holiday allowance (with the option to buy more days)
• Boots Retirement Savings Plan pension scheme
• Discretionary annual bonus scheme
• Enhanced Maternity / Paternity / Adoption leave pay
• Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes and much more (exclusions may apply, eligible roles only)
• Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a week
• Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only)

• All rewards and benefits are subject to change and eligibility. For more information about our rewards and benefits click here.

Why Boots

We're always looking for people who care; people who go the extra mile to change things for the better. You'll be joining a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. As the heart of everything we do at Boots, it's with you, we can change for the better.

Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.