1st Line Analyst

Your Team

We started out as one brand with only three team members in 2006, today we are now made up of 13 amazing brands and counting, we have offices all over the world and we've grown to a 6,000+ strong team we call our boohoo family - and we don’t plan on stopping yet. We have big ambitions, huge potential and a clear strategy to continually evolve and grow the business. It’s a seriously exciting time to join us and influence the next chapter of our success.

In Tech, we’re proud to support every brand and every function. We’re a digital-first company that is totally cloud-native. We embrace change and future-proof the business, delivering critical customer-facing and internal stakeholder facing systems. Everything from colleague tech to front-end websites and apps, buying and merchandising tooling and all that’s in-between, we take care of it. Our ideas support and drive the Group’s agenda.

The role:

Reporting into the relevant 2nd line Team lead within IT Operations in the Boohoo Technology Group, the 1st line Analyst will work on-site along the team to provide support for internal users within the Boohoo Group by way of escalation of incidents and support requests using the Boohoo Group Standard IT Service Management Tool.

Successful candidates will also act as Technical Subject Matter Experts for IT Service Management, representing Support on technical calls with both internal and external partners.

Tasks, Duties & Responsibilities:

• Install, configure, and upgrade operating systems and software, using standard business and administrative packages.
• Provide 1st line Deskside support for all Boohoo based user communities across Head office and Warehouse sites
• To be responsible for an area of technical expertise
• Install, assemble and configure computers, monitors, network infrastructure and peripheral such as printers, scanners and related hardware as required for new installation and office reconfiguration
• Act as a technical resource to assist the business users
• Make hardware and software acquisition recommendations
• Maintain current knowledge of hardware, software, and network technologies

What skills and experience do I need?

• Active Directory (AD Manager Plus)
• Windows 10 & Office 2016 and above
• Both Mac and Windows devices experience
• Office 365
• Network Patching
• Experience with SCCM
• Wireless Technology – Mobile devices
• Manage Engine Service Desk or anything similar
• ITIL Foundation
• Good to have working knowledge in Logistics, supply chain and Ecommerce business.

Why join us

• You’ll get the opportunity to take part in our various share schemes
• Benefits that support your health and wellbeing
• There’s up to 40% discount off our all of our brands
• Our social calendar? Next level
• With HQs in Manchester and London and offices across the globe (some are dog friendly!), we offer a buzzing atmosphere and the boohoo family culture wherever you work!!

The Company is committed to equality of opportunity for all applicants including those with criminal convictions. Basic Disclosure Information about criminal convictions will be requested to assist the selection process and will be taken into account only when the conviction is considered relevant to the position. A copy of this disclosure policy is available on request.