Customer Support Assistant

BeMoto are looking for a Customer Support Assistant to join the team-based Peterborough. Working on a full time, permanent basis, you will receive a competitive salary of £22,000 - £24,000 per annum.

We are looking for a highly motivated and customer focussed Customer Service Assistant / Executive. You will deal with customer communications within agreed SLA’s and in line with our quality standards

Benefits of a Customer Support Assistant:

• Generous holiday entitlement: of 33 days (including bank holidays). Rising to 36 days with length of service
• Opportunities for flexible working
• Company Pension Scheme
• Flexible employee benefits plan, including:
  
  • Health cash plan
  • Employee assistance programme
  • Retail discounts
  • Cycle to work scheme
• Annual salary reviews and development opportunities.

As the Customer Service Assistant / Executive you will:

• Validate and upload proof of NCD
• Respond to customer and insurer enquiries via phone and email
• Support with managing cancellation processes
• Actively chase and reduce the company's bad debt
• Support with policy validation
• Provide a great customer experience
• Support with claims by adding FNOL information into our core insurance system
• Dealing with company post both inbound and outbound
• General administration duties

What makes you our ideal Customer Service Assistant / Executive?

• Previous experience in administration or an insurance based role
• Ability to work as a team or independently with minimal supervision
• Strong customer focus and customer service skills
• Ability to work well in a fast paced environment
• Basic understanding of technology, software applications, phone and computer systems
• Proactive about your own development

If you would like to find out more about this Customer Service Assistant / Executive role, please click and apply, we would love to hear from you!