Visitor Experience Assistant (Restaurant)
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Position Overview & Specifications
The role of Visitor Experience Assistant requires a professional, customer focused and enthusiastic individual willing to work as a part of a team to support and represent Beale Wildlife Park and Child Beale Trust. The aim of the role is a key part of the restaurant team, welcome visitors into the newly open restaurant and provide excellent customer service. You will take pride in providing a clean, sanitary and safe environment for our customers to enjoy their meal.
In addition to this you and may be expected to support the Wider Visitor Experience team in their tasks, as well as taking an active part in any additional visitor related events that may arise during the year.
Responsibilities:
· Counting morning till flow and end of the day cash taking, while making sure you adhere to the cash handling policy and procedures
· Reporting any variances immediately to HOD and Head of Finance
- Taking the food and drinks orders on the till
- Serving food and drinks to tables and for take out
- Making hot drinks for the customers using the equipment provided
- Basic food preparation requested by chef
· Adhering to strict food safety protocol and following all the rules dictated by law
· Answering visitors questions and enquires in polite and positive manner
· Making sure that restaurant is clean, tidy and well presented at all times
· Using every opportunity to maximise profit and widen up-selling options
· Helping with extra activities across the park.
· Behaving in professional and respectable way towards your colleagues and visitors
· Following Health and Safety regulations in the Park
· Adhering to the correct procedures regarding time off work, sickness and any other HR related topics
As we are open all year round you will be required to work weekends and bank holidays based on the schedule. Full training and uniform will be provided. All our staff needs to complete full DBS check for the safety of our visitors.
Salary: Up to £21,674.00 per annum (FTE) DOE
Job Types: Full-time, Part-time, Permanent
Salary: Up to £21,674.00 per year
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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