Patient Pathway Co-ordinator

The Neurosciences Department is looking for a PPC (Medical Secretary) to support the team. The role includes but is not limited to audio typing of clinical letters with a typing speed of 50 wpm, booking of appointments, resolving queries, directing and processing referrals, post and other basic administration duties.

Due to the nature of this role the right candidate will have experience in a similar role with medical terminology and audio typing experience and or qualifications.

This role is based at Queen's Hospital, working alongside the Neurosciences PPCs and Stroke Facilitator. This role requires a well organised and dynamic individual who is able to keep pace with a rapidly changing and growing service. Patients and their relatives contact the service daily and therefore, a helpful, empathetic and can do attitude is a must.

For informal enquiries please contact:
Christine Staggs – Patient Pathway Supervisor

01708 435 000 ext: 3945

c.staggs@nhs.net

The Patient Pathway Co-ordinator (PPC) will work within dedicated speciality Divisions to facilitate the smooth running of the patient journey by ensuring that there are co-ordinated and streamlined administrative processes that revolve around the patient and their individual needs.

Under the leadership of our Chair, Jacqui Smith and Matthew Trainer, our Chief Executive we provide care for the residents of three diverse London boroughs. More than half of our 7,500 strong workforce are from black, Asian and minority ethnic groups and most live in Barking and Dagenham, Havering and Redbridge. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.

Our services include all the major specialties of large acute hospitals, operating from two main sites - King George Hospital in Goodmayes and Queen’s Hospital in Romford. We also provide outpatient services at Brentwood Community Hospital, Barking Hospital, Loxford Polyclinic and Harold Wood Polyclinic.

As we recover from Covid-19, we’re proud to be leading the way in reducing the time our patients wait to get the treatment they need. The pandemic provided the drive for our teams to innovate and change.

We know we have more work to do to improve waiting times for urgent and emergency care, and this will be one of the many benefits of our closer collaboration with Barts Health. Working with them and with all our partners across north east London, we will find a sustainable solution to enhance patient care.

We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We’re also pleased to be part of the NEL Cancer Alliance.

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process or assistance with completion of the form (for applicants with a disability) can be made to Nichola Ceesay/Sarah Wood, Recruitment Advisor, on 01708 435000 ext. 4176/4188. Further details regarding the post may be obtained by contacting the manager as per the contact details above.