United Kingdom Corridor 🛡️ UK Work Eligibility 🏢 Private Practice / Firm

Call Handler

🏢 Aston Group • 📍 London, England • 🕒 1 day ago

Salary Range

£28,000 - £53,250

£2,333 - £4,438 / mo

Verified Corporate Employer (UK Employment Corridor)

This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.

Transatlantic Cost of Living & Purchasing Power Benchmark

Verified Analytics

Location Base

London, England

Tier-1 UK Economic Zone

Est. Take-Home Pay

68% - 74% (After PAYE & NI)

Single tax filer baseline

Transatlantic Parity

1.0 GBP ≈ $1.28 USD Living Standard

Direct corporate benchmark

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Position Overview & Specifications

Salary and Benefits:

Competitive
22 days holiday per year in addition to Holidays and Birthday Off after one year of service
Pension with 4% salary sacrifice scheme and employer contribution
Death in Service benefit of 4 x salary
Employee Assistance Programme
Cycle to Work Scheme
Eye Care Vouchers

The Role

As our Call Handler you will be responsible for maintaining property services by delivering planned and reactive maintenance to an agreed programme, budget and quality within the company’s operational targets.

You will be expected to:

Monitoring jobs and liaising with contractor for sheltered blocks.

As part of the legal process and court hearings you will need to arrange dates to obtain warrants and arrange for the relevant parties to attend forced entries all forced entries.
Raising and liaising with contractors on Asbestos jobs and allocate costing

First point of contact for all calls coming into the Walthamstow Office call centre.

To cover anyone other member of the team’s duties in their absence.

Input data from resident satisfaction forms.

Working hours will be Monday to Friday, 08:00 am to 17:00 pm, and flexibility with working hours is essential as overtime will be required from time to time.

The Candidate
To be considered for our Call Handler role, you will have the following skills and experience:

Qualifications

GCSE in Mathematics and English
A business administration or customer service qualification will be beneficial, but not essential.
Intermediate level user of Microsoft Office.

Experience

Previous experience within a busy customer service role.

Skills/Knowledge

The ability to establish and maintain effective, professional working relationships with internal and external stakeholders
Excellent communication and interpersonal skills
Effective time management and organisation of own workload
The ability to learn new software packages.
To be able to work as part of a team

If you feel you have the skills for the Call Handler, please apply now!