Inbound Call Centre Agent - Work From Home
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Position Overview & Specifications
Inbound Call Centre Agent - Work From Home
We are only able to consider applicants within a 1 hour commuting distance of our Sheffield Offices.
This role will require you to attend our training centre in Sheffield (For between 3-5 days), and you will then work from Home subject to performance*.
These roles involve assisting on an important government project.
- Please note working from Home is subject to a satisfactory level of performance , The Business does reserve the right to invite you to conduct Office based work should performance not be at the required levels.
HOURS:
You must be fully flexible between 9AM-5PM Mon-Fri , Saturdays 9AM-1PM
You will be working between 37.5-40 hours per week.
WAGE: £10.42 - Per Hour (Paid Monthly)
RESPONSIBILITIES:
Taking inbound calls
Updating records and escalating calls where necessary
CANDIDATE REQUIREMENTS :
Comfortable in speaking on the phone
Able to use a computer/laptop
Previous call centre experience is an advantage, but not essential as full training will be given
You must not have any unspent criminal convictions, and be able to supply appropriate documentation for us to conduct a basic DBS as part of a government standard BPSS check
(We will pay fees for the DBS check to be carried out)
CONTRACT TYPE :
Temporary
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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