Customer Service Adviser - Claims (Remote)

Do you have exceptional communication skills and have experience of working in an office based customer service/contact centre environment? Do you have a genuine desire to provide exceptional and professional customer service to customers? Then this will be the role for you!

We’re looking for enthusiastic and confident individuals with an excellent telephone manner to join our friendly and hardworking travel claims team to provide travel insurance cover for the Lloyds Banking Group.

You will be responsible for delivering an exceptional customer experience throughout the travel claim lifecycle. As all calls will be from customers calling for help you will proactively manage each claim ensuring that the customer receives the most appropriate service in a timely and cost effective manner. You will monitor all aspects of the claim to ensure that all services are provided, handle first notification of loss (FNOL) calls empathetically, enter all relevant claims information accurately and agree the next course of action.

You will also assess new claims in accordance with policy terms and conditions, ensure that the relevant Supervisor/Manager is informed of any service failure or potential problem and identify and initiate potential recoveries from 3rd parties. As a reward for outstanding work there will also be team incentives to keep you motivated!

You will receive excellent training for this role as we are dedicated to ‘Achieving Excellence Through Learning.’ Your team will be a blend of office-based and remote workers, so communication will be important!

Based on 35 hours per week. Shifts covering 8am to 8pm Monday to Friday, 9am to 5pm Saturday (you will be required to work 1 in 5 Saturdays with a day off in the week if worked).

Salary: £24,091 plus up to £1,500 annual performance bonus paid quarterly (overtime worked due to business needs are paid at a time and a half with Bank Holidays at three times the daily rate).

In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.

We will provide you with competitive annual leave and contribute up to 6.5% towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted travel/pet/musical/home/car Insurance, Roadside Assistance free after 6 months’ probation and up to three paid days for Corporate Social Responsibility.

We also provide a comprehensive Employee Assistance Programme (EAP) which is available from day one of employment. Confidential 24/7 helpline and an app to access life, money and wellbeing resources including mental wellbeing support, debt and legal advice.

Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.

See 'Who we are' as an organisation, to find out more about us.

Allianz Partners is a world leading B2B2C specialist and expert in the creation and delivery of unique solutions that combine service, insurance and technology to provide worldwide protection and care.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Great to have you on board. Let's care for tomorrow.