United Kingdom Corridor 🛡️ UK Work Eligibility 🏢 Company - Public

Triage Complaints Officer

🏢 Aegon • 📍 Edinburgh, Scotland • 🕒 2 days ago

Salary Range

£24,160 - £24,160

£2,013 - £2,013 / mo

Verified Corporate Employer (UK Employment Corridor)

This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.

Transatlantic Cost of Living & Purchasing Power Benchmark

Verified Analytics

Location Base

Edinburgh, Scotland

Tier-1 UK Economic Zone

Est. Take-Home Pay

68% - 74% (After PAYE & NI)

Single tax filer baseline

Transatlantic Parity

1.0 GBP ≈ $1.28 USD Living Standard

Direct corporate benchmark

💰 Transatlantic Compensation Calculator

Compare US ($) vs UK (£) Salary & Net Take-Home Pay

Calculate tax deductions, living costs, and purchasing power parity across US & UK metros.

Open Calculator →

Partner Career Resources • Adsterra Native Ad

Position Overview & Specifications

Job Description Summary

Job Description

We are Aegon

AEGON UK is a leading provider and distributor of life, pension, and investment products for the corporate and personal markets.

Following a period of growth and transformation, we are looking to grow our team within the area of Customer Oversight – Complaints Department

Triage Complaint Officer

Within Triage we are responsible for improving our customer’s complaints journey by dealing with straight forward complaints, handling manager escalation requests, and assisting telephony front Office teams to resolve customer concerns at first point of contact. We aim to deal with the less complex work before passing to our Escalated Complaint Officers to deal with.

The Triage role objectives are

Resolve 60% of complaints within 10 working days
Investigate complaints fully and make fair and reasonable decisions in respect of our proposition, products, and service
Determine and calculate appropriate financial loss, redress, and compensation
Manage conflict and maintaining good working relationships at all levels of the business.

To succeed in this role, you will have in the past dealt with

Customer management
Excellent record keeping
Excellent Communication skills written and verbal
A strong understanding of FCA dispute resolution regulations/principles and TCF principles.

The salary assigned to this role starts at £24,160, but has flexibility to increase depending on the experience you bring to the team.

The closing date for applications to this role is Friday 3rd March 2023

The legal bits

We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity.

Equal Opportunity Employer: