United Kingdom Corridor 🛡️ UK Work Eligibility 🏢 Company - Private

Technical Support Coordinator

🏢 360 Resourcing Solutions • 📍 London, England • 🕒 2 days ago

Salary Range

£30,000 - £35,000

£2,500 - £2,917 / mo

Verified Corporate Employer (UK Employment Corridor)

This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.

Transatlantic Cost of Living & Purchasing Power Benchmark

Verified Analytics

Location Base

London, England

Tier-1 UK Economic Zone

Est. Take-Home Pay

68% - 74% (After PAYE & NI)

Single tax filer baseline

Transatlantic Parity

1.0 GBP ≈ $1.28 USD Living Standard

Direct corporate benchmark

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Position Overview & Specifications

Technical Support Coordinator (in house)

Office based, no hybrid/remote. Must be commutable to West Ealing

£30,000 - £35,000 DOE

Duties The role includes a wide range of responsibilities: the primary function is to provide technical support to the team and its’ clients and in addition, We are looking to provide training to allow the candidate to produce 2D and 3D floorplans for use as marketing materials, making use of software packages such as CAD and V-ray.

Duties include (but are not limited to):

Troubleshooting internal PC, printer and network issues
Troubleshooting the clients’ network and telephony issues with assistance from our network and telephony support providers
Producing 2D and 3D floorplans for use as marketing materials
Resolving issues with the building’s technical systems such as access control, CCTV and alarms
Handling and housekeeping of new users and changes to SharePoint permissions
Project managing all major IT and Telecoms projects across the portfolio
Providing technical onboarding for new starters
Working with IT and telecom suppliers to resolve issues and improve customer service
Managing backups and recoveries for all systems
Providing information relating to telecoms billing & procurement matters
Scrutiny of supplier contracts and the provision of procurement recommendations to senior management
Review and provide recommendations on cybersecurity measures as well as monitoring and internally communicating potential cyber threats to the Team in addition to providing awareness training.

Competencies

Overall, the candidate must have strong technical capabilities and be able to troubleshoot IT and network issues. They will also have the capacity to learn about and become adept in the various technical systems in place across the various sites. The candidate must have:

A qualification in at least one ICT discipline
A basic understanding of networking fundamentals such as IP, DNS and DHCP
Previous experience in a commercial, technical role
A positive approach and good customer facing skills
Excellent written and verbal communication skills
Good organisational skills with the ability to manage deadlines and prioritise tasks
A flexible approach to working from other centre locations as required
An ability to be goal driven and work as self-starter