Customer Account Manager – Full Time

Here at 2020 Innovation we are looking for a great new addition to our Customer Account team to help support our members as we continue to grow. We are based near Birmingham International Railway Station.

About Us

2020 Innovation provides professional training and support for accountancy firms and their teams across the UK. We are proud to help over 1,200 member firms with technical training, practice management, marketing support and much more. Firms work with 2020 to help grow their client base, expand their service offerings and prosper in the changing environment.

2020 is a friendly place to work with a great team culture. We have crystallised our core values which make us tick and these are:

• Trust and Collaboration – Find the best solutions to challenges and collaborate to make the right decisions
• Agility and Innovation– Relish change and lead or enable innovation
• Integrity – Be open and honest in all that you do
• Inspiring Community – Welcome new people to our business, be friendly, respectful, approachable and available

About the Role

At 2020 Innovation, we pride ourselves on making sure we understand our customers and their businesses well. The Customer Account Manager role is key to this and allows us to maintain existing member relations as well as onboard new members and introduce additional services to the members.

Your duties will include:

• The welcome and induction of new members in order that they understand and value the scope of the 2020 proposition.
• Developing and maintaining an open and ongoing dialogue with existing members, to increase member advocacy and ensure members continue to value and use our range of tools and services.
• Being the point of contact for members to discuss general queries regarding the current and future 2020 proposition.
• The training and educating of new and existing members on our proposition and how to maximise the value of their membership.
• Having regular contact with members to create goodwill and a positive image for 2020.
• Promote additional 2020 services to grow the average income generated by a member firm.
• Make outbound phone-based contact to potential new customers to raise awareness of our offering.
• Source additional opportunities to sell.
• Follow entire selling process to include questioning, negotiating and closing.

Requirements:

• At least 2 years’ experience in a customer account role is essential.
• Exceptional communication and rapport building skills with a track record of developing trusted and valued trading relationships.
• An ability to leverage from strong personal relationships to subtly promote and sell the company’s offering to maximise usage of 2020 tools and services.
• Being self-motivated, dynamic with a positive mental attitude.
• Being goal oriented, focussed, and resilient.
• Having outstanding personal organisation skills with a track record of being a consistently strong completer and finisher.
• Having the ability to collaborate with team members.
• Being a structured thinker with the ability to develop and effectively deliver campaigns and contact strategies.
• The skills and knowledge to develop and use our CRM system as part of their member engagement delivery plans.
• Experience of Microsoft Office.
• Have natural ability to make good judgments and to behave in a practical and sensible way.

Desirable:

• A prior knowledge and understanding of the accountancy profession.

Job Type: Full-time

Salary: £27,000.00-£30,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Company pension
• Free parking
• Life insurance
• Private dental insurance
• Private medical insurance
• Sick pay
• Store discount
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Work Location: Hybrid remote in Birmingham

Application deadline: 16/02/2023